Jennie-Marie Wellbeing Coach

4-Step Menopause Course Complaints Policy

Jennie-Marie, Wellbeing Coach, is committed to providing a supportive and empowering environment for individuals navigating the complexities of menopause. I understand that there may be times when my service may not meet your expectations. My complaints policy is designed to ensure that any concerns are addressed promptly, respectfully, and effectively.

1. How to Make a Complaint

If you have a complaint or are dissatisfied with any aspect of your experience with my 4-Step Menopause Course, I encourage you to reach out to me directly. You can submit your complaint by:

- Email: [email protected]

Please include as much detail as possible about your complaint, including the aspect of the course or service you are dissatisfied with and any suggestions you have for how I might resolve the issue.

2. Acknowledgment of Complaints

Upon receiving your complaint, I will send you an acknowledgment within 48 hours. I am committed to resolving complaints as swiftly as possible. However, depending on the complexity of the issue, the resolution process may take longer. I will keep you informed throughout the process.

3. Investigating Your Complaint

Your complaint will be thoroughly investigated by my team with the utmost confidentiality. I may contact you to seek further clarification and information regarding the matter at hand. This will help me to understand the situation fully and find a satisfactory resolution.

4. Resolution

After investigating your complaint, I will propose a resolution. My aim is to ensure that the resolution is mutually satisfactory and addresses the concerns raised in your complaint. I will communicate the outcome to you either via email or phone, based on your preferred method of communication.

5. Feedback

Following the resolution of your complaint, I may contact you to seek feedback on the process. Your feedback is invaluable to me as it helps me to improve my services and ensure that I continue to meet the needs and expectations of my clients.

6. Confidentiality

All complaints received will be treated with confidentiality and in accordance with relevant data protection regulations.

Contact Me

If you have any questions about my complaints policy or the process, please do not hesitate to contact me at [email protected]